Return Policy

Return & Refund Policy

Thank you for shopping with LimLights! We want you to love your purchase, but if you're not completely satisfied, we’re here to help.

🛍️ Returns

• You have 30 days from the date of delivery to return an item.

• To be eligible for a return, the item must be:

  • Unused and in the same condition you received it

  • In its original packaging

• Proof of purchase (like a receipt or order confirmation) is required.

🚫 Non-returnable items

Some items may not be eligible for return, such as:

• Personalized or custom-made products

• Clearance or final sale items

• Gift cards

💸 Refunds

• Once your return is received and inspected, we’ll notify you about the status of your refund.

• If approved, your refund will be processed and automatically applied to your original method of payment within 5–10 business days.

🔁 Exchanges

• We only replace items if they are defective or damaged.

  • If you need to exchange an item for the same one, email us at Hello@limlights.com with your order number and a photo of the issue.

📦 Return Shipping

• Customers are responsible for paying return shipping costs unless the item arrived damaged or incorrect.

• We recommend using a trackable shipping service or purchasing shipping insurance for items over $50.

🧾 Start a Return

To begin a return, please contact us at Hello@limlights.com with your order details. We’ll provide further instructions from there.