FAQs
What methods of payment do you accept ?
We accept Visa, MasterCard, Discover and American Express. You can also pay with Google Pay or Apple pay on your mobile devices (sorry, only available on Google and Apple mobile devices) . If you'd like to use a check, money order, or wire transfer !
Do you charge sales tax ?
Limlights.com is required by most states to collect and remit sales tax. We only add sales tax when local laws require it to be added. If your organization is tax-exempt, please let us know and we'll make sure to address it.
Is it safe to use my credit card on your website ?
Yes! Your safety and confidence is a priority. When you place an order online through Limlights.com, your personal information and credit card or debit card information are encrypted. All your private data is processed by our bank, and we only receive an approval or denial. When you order online, we never receive any of your credit card or personal information. For all other kinds of orders, we have implemented a strict policy of destroying any private information we obtain. Please see our privacy policy for more information.
Do you gift wrap?
Unfortunately, we do not offer gift wrapping at this time.
Do you have a catalog ?
Our complete catalog is online-only on our website. We also send updates to our customers via our email newsletter. It's filled with new products, exclusive deals, and home decor inspiration. Sign up in the footer of this page.
Do you offer discounts ?
Our products offer everyday value. Since we design, manufacture, and sell directly to you, our products already cost significantly less than what you would pay for an equal quality product at a traditional retailer.
We will occasionally run sales or offer discount coupons. Subscribe to our email newsletter updates, in the footer of this page, to receive an immediate 20% discount and get alerted about future sales. You can also shop our Sale section at any time to save on a limited number of products.
Shipping
Do you offer Free shipping ?
Yes! For orders over $59, we offer free shipping to everywhere in 48 contiguous United States (sorry, not Hawaii or Alaska). Please note: we don't refund shipping for returns. If an order received free shipping and a return is requested (not related to a defective product or mistake by us), the cost of the original shipping will be deducted from the refund.
How much does shipping cost ?
Shipping is free on orders over $59 as long as you're in one of the 48 contiguous states (all states except Alaska and Hawaii). For all orders under $59, the best value is flat-rate ground shipping, for $9.95.
When will my order ship ?
We ship orders Monday - Friday. In-stock decor orders will ship within 2 business days, and in-stock lighting orders will ship within 3 business days.
If the product is currently not available or will take longer than normal to ship, the estimated shipment date will be stated on the product page and on your order confirmation.
If you would like an update on the status of your package, are on a deadline, or need special consideration and processing, please contact Customer Service or call us at 866-490-9358.
How long will it take to get to me ?
Once your order ships, it will take anywhere from 2-7 business days to be delivered depending on your location in the continental United States.. Please note that during the busy holiday season, shipment may take an additional day or two due to the quantity of orders being processed by our team as well as by the shipping provider.
Ground Shipping: Standard
Please note, any Ground Shipping estimates are ONLY estimates, and occasionally weather, mechanical, or other unexpected circumstances can cause delays to your delivery.
Returns & Exchanges
What is the best way to contact Lights.com regarding a return or exchange ?
You can request a return by following these steps:
- Start your return by following this link: Start Return
- Go to Past Orders and locate the order that contains the product you would like to return
- If your order is within the return window, select the checkbox under the "Return" heading, select the quantity you would like to return, the reason why, and submit it.
- Our Customer Support team will follow up with you as soon as possible.
If you need assistance, you can contact us at limlights70@gmail.com or by calling us at +84 (0)387 392 056. You can also Live Chat with us during business hours by clicking the chat icon.
What is your return policy ?
We want you to love your purchase, but if you don't, for any reason, returns are easy. With a few exceptions, you can return items for up to two weeks for Holiday or Decor items, or within 45 days for Home Lighting Fixtures. Return shipping is free from the continental U.S., however non-defective products are subject to a 15% restocking fee. Unfortunately, shipping fees are non-refundable.
Can I get a replacement for my broken/defective item ?
Yes! If an item is defective, it can be returned for a replacement or full refund. Please review our full Warranty Policy here. If you have any questions or need more information, feel free to contact us at limlights@gmail.com or +84 (0)387 392 056
Product Info
Where can I find detailed information about the products I'm interested in ?
On each product's listing page you can find complete product specifications, including measurements, materials, and even customer reviews. If you have any questions that aren't answered on the product page, please Contact Us, and we'd be happy to help.
You can also ask a question in the Q+A form and you should receive an answer within 48 hours.
Do your electric lights work outside North America ?
Most of our products have North American electrical mains and are only warranted in Canada and the USA. However, some of our products have worldwide voltage and work all over the world. Please contact us through our Contact Us page if you need more information .
My new candle isn't turning on. Help!
First, check the batteries in your product. Are they facing the right way? Has the plastic that protects the batteries been removed? If that doesn't solve the problem, it could be that the batteries themselves are duds. Try swapping them with a working battery. Still not fixed? Let us know through our Contact Us page. We'd be happy to help.